Terms of Service

1. Agreement and updates

These Terms are a contract between you and Friendswith Limited. We may update the Service or these Terms from time to time. We will post updates and revise the effective date. If you continue to use the Service after changes, you accept the updated Terms.

2. Eligibility and account security

You must be at least 18 years old and able to enter into a binding agreement to use the Service. You are responsible for maintaining the confidentiality of your account credentials and all activity under your account. You agree to provide accurate information and keep it up to date.

3. Service scope and license

The Service is provided primarily through the Timewire iOS app. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service for your internal business purposes. You may not resell, sublicense, copy, reverse engineer, or misuse the Service. We may modify, suspend, or discontinue features at any time.

4. Team and employer use

Timewire is designed for businesses to manage jobsite time tracking, timesheets, and invoices. If you create or manage a team account, you represent that you have authority to act on behalf of that organization. You are responsible for providing required notices, obtaining consents, and complying with applicable labor, workplace, and privacy laws when tracking employees or contractors.

Team owners and administrators may access data generated by team members. If you are a team member, your access may be managed by your employer or team owner.

5. Location and onsite status

The Service uses location data and geofences to determine when a user is onsite and to generate time entries. With location permissions enabled, Timewire may collect precise location data, including in the background, to provide these features. You can disable location access, but core functionality will be limited.

You are responsible for setting accurate jobsite locations and for obtaining required consent from workers or contractors before enabling location tracking.

6. AI features and automation

Timewire may use AI features to generate summaries, invoice descriptions, or other outputs based on your data. AI output may be inaccurate or incomplete and is provided for convenience only. You remain responsible for reviewing and approving all timesheets, invoices, and compliance obligations.

7. Subscriptions, free trials, and billing

Paid features are offered through in-app purchases and subscriptions processed by the Apple App Store and RevenueCat. Subscriptions renew automatically unless canceled in your App Store account before the renewal date. Free trials convert to paid subscriptions unless canceled. Prices and taxes may change; we will provide notice when required. All payments are non-refundable except as required by law or App Store policies.

8. User content and data rights

You own the content and data you submit (such as timesheets, job locations, invoices, receipt images, and notes). You grant Timewire a worldwide, non-exclusive license to host, process, transmit, and display this content solely to provide and improve the Service. You represent that you have the rights and permissions needed to submit this content. We may create aggregated or de-identified data that does not identify you.

9. Acceptable use

• Do not use the Service for unlawful, abusive, or invasive purposes.
• Do not interfere with location services, time tracking, or security features.
• Do not access or attempt to access other users data without authorization.
• Do not scrape, reverse engineer, or attempt to extract source code or data.
• Do not upload malware or use the Service to disrupt or harm others.

10. Third-party services and platform terms

Timewire relies on third-party services for hosting, notifications, analytics, subscriptions, and AI features (such as Apple, Firebase, OneSignal, RevenueCat, and OpenAI). Your use of those features is subject to their terms and privacy practices. We are not responsible for third-party services.

The Service is distributed through the Apple App Store. To the extent that the Apple Media Services Terms and Conditions or the Apple Licensed Application End User License Agreement apply, you agree to them. In the event of a conflict between those terms and these Terms, the Apple terms control. Apple is not responsible for the Service, does not provide maintenance or support, and is a third-party beneficiary of these Terms with the right to enforce them.

11. Feedback

If you provide feedback or suggestions, you grant Timewire a perpetual, irrevocable, royalty-free license to use that feedback without compensation.

12. Suspension and termination

We may suspend or terminate access to the Service if you violate these Terms or if required to protect the Service or other users. You may stop using the Service at any time. Upon termination, your license to use the Service ends, and we may delete data in accordance with our Privacy Policy.

13. Disclaimers

The Service is provided "as is" and "as available." We do not guarantee uninterrupted access or that the Service will be error free. You are responsible for verifying time entries, payroll outputs, invoices, and compliance before use.

14. Limitation of liability

To the maximum extent permitted by law, Timewire will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, data, or goodwill. Our total liability will not exceed the greater of NZD 100 or the amounts you paid to Timewire for the Service in the 12 months before the event giving rise to the claim. Some jurisdictions do not allow certain limitations, so these limitations may not apply to you.

15. Indemnification

You agree to defend, indemnify, and hold harmless Timewire and its affiliates from any claims, damages, losses, and expenses (including reasonable legal fees) arising out of your use of the Service, your content, or your breach of these Terms.

16. Consumer rights (Australia and New Zealand)

Nothing in these Terms excludes, restricts, or modifies any consumer guarantees, rights, or remedies under the Australian Consumer Law or the New Zealand Consumer Guarantees Act 1993 that cannot be excluded. If you acquire the Service for business use and the law allows contracting out, you agree that those guarantees are excluded to the maximum extent permitted. Where permitted, our liability is limited to resupplying the services or paying the cost of resupplying the services.

17. Dispute resolution and arbitration (United States)

If you are a resident of the United States, you and Timewire agree to resolve any dispute arising out of or relating to these Terms or the Service through binding, individual arbitration, except that either party may bring a claim in small claims court or seek injunctive relief for misuse of intellectual property or unauthorized access. The arbitration will be administered by the American Arbitration Association under its Consumer Arbitration Rules and the Federal Arbitration Act will govern.

You and Timewire agree that any dispute will be conducted only on an individual basis and not in a class, consolidated, or representative action. You may opt out of this arbitration agreement within 30 days of first accepting these Terms by emailing hello@timewire.co with the subject line "Arbitration Opt-Out" and your name and account email.

18. Governing law and venue

For non-US users, these Terms are governed by the laws of New Zealand. You agree to the exclusive jurisdiction of the courts of New Zealand, except where mandatory consumer protection laws in your jurisdiction require otherwise. For US users, the arbitration section above applies.

19. Export compliance

You may not use the Service in violation of export control or sanctions laws. You represent that you are not located in a country subject to comprehensive sanctions and are not on any restricted party list.

20. Miscellaneous

These Terms are the entire agreement between you and Timewire regarding the Service. If any provision is held unenforceable, the remaining provisions will remain in effect. You may not assign these Terms without our consent. To the extent permitted by law, any claim must be brought within 12 months after the claim arose.

21. Contact and company details

Questions about these Terms can be sent to hello@timewire.co.

Friendswith Limited, 595 Takatu Road, RD6, Warkworth 0986, New Zealand.